Alkemist Pty Ltd and its related entities (referred to as The Alkemist Group or The Alkemist) are committed to protecting the privacy of your personal information.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information is recorded in a material form or not.
Collection of Personal Information
The types of information we may collect include:
identifying and contact information (for example, your name, address, age, date of birth, gender, and email address);
financial information (for example, credit or debit card details);
health information (for example, where a customer may suffer an adverse reaction to a product);
if you visit our website, register an account with us and/or purchase products through our website, your username and password, IP address, information about your purchases and your other activity on our website (for example, tracking which areas of the website you visit and the content you view);
other information which you may include in your profile or in other communications to The Alkemist Group; and
other information with your consent or where required by law.
We collect personal information in connection with your purchase of products and services from The Alkemist Group, to provide you with the products and services you request, as well as information on other products and services offered by us.
Where possible, we will collect personal information directly from you or a person authorised to provide this information on your behalf. This can be through our website, over the phone or by email. Should we collect your personal information from a third party, we will take reasonable steps to ensure that the third party has obtained your consent to provide your personal information to us.
If you do not provide personal information requested of you to The Alkemist or, withdraw your consent to our collection, use and disclosure of your personal information at any time (subject to contractual and legal restrictions and reasonable notice), we may be unable to provide you the products or services you have requested or contact you in the future.
If you no longer wish to receive information about our products, services or other promotional information you may unsubscribe by contacting us. For communications sent by e-mail or other electronic means you will also be able to unsubscribe by following the instruction in the message itself.
Use of Personal Information
Generally, The Alkemist will use your personal information for purposes connected with our business operations, which may include:
to develop, market, sell or otherwise provide products, services or information;
fulfil your purchase orders for our products, services and/or gift certificates;
provide you with information about our products, partnerships or other marketing or promotional information;
to maintain, update and service your account with us;
to maintain, administer and improve our systems;
improve our website, including to modify it to your usage, history and preferences and troubleshoot problems; and
conduct internal administrative activities, research, analytics, planning and project development.
Disclosure of Personal Information
In order to properly conduct our activities, we may disclose or transfer personal information to other persons or organisations including:
parties connected with the proposed or actual financing, securitisation, insuring, sale, assignment or other disposal of all or part of The Alkemist or our business or assets, for the purposes of evaluating and/or performing the proposed transaction; and
other parties to whom we are authorised or required by law to disclose information.
Unsolicited Personal Information
We don’t usually collect unsolicited personal information.
Where we receive unsolicited personal information, we’ll determine whether or not it would have been permissible to collect that personal information if it had been solicited.
If we determine that collection would not have been permissible, to the extent permitted by law, we’ll destroy or de-identify that personal information as soon as practicable.
The Alkemist will generally provide individuals with the option of not identifying themselves when entering into transactions when it is lawful and practicable to do so. However, on many occasions, we will not be able to do this. For example, we will need your address in order to deliver any products purchased through our website.
Access to and Correction of Your Personal Information
If you have any questions or concerns about how we handle your personal information, or would like to request a copy of the personal information we hold about you, please contact us at firstname.lastname@example.org.
The Alkemist will generally provide you with access to your personal information if practicable and, will take reasonable steps to amend any of your personal information which is inaccurate or out of date. If we provide you with copies of any information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.
Changes to this Policy
If you consider a breach of the applicable privacy laws or your rights in relation to privacy has occurred, you may contact us and we will attempt to resolve your complaint. For customers in Australia, if you do not consider our response satisfactory, you may contact the Australian Privacy Commissioner at its website or by telephone on 1300 363 992. For customers located outside Australia, please contact the body responsible for regulation and enforcement of privacy laws in the country in which you reside.