Where are the products made?
All of our products with the exception of one brand (Coconut Revolution) are 100% made in Australia and New Zealand.
The ranges we carry contain varying amounts of natural (including naturally derived) and organic ingredients. Some ranges, such as Sanctum, Vanessa Megan and zk'in, are 100% natural meaning all their products are made from 100% natural or naturally derived ingredients. Other brands also offer 100% natural or certified organic products although they don't comprise the entire range. On each product page, you will be able to find details on its ingredients and (for some products) the proportions that are natural or organic.
One thing we can say for sure - all our products contain significantly less synthetic chemicals than most supermarket and even global luxury skincare brands!
Are the products natural?
Will I get any allergic reactions from using the products?
All cosmetic / skincare ingredients (including natural ones) have the potential to irritate the skin. Irritations can occur even where we have used and enjoyed a product successfully for many years. The trigger for a reaction can be an unexpected one and may not necessarily repeat itself in the same way.
Should you experience an adverse reaction to any of our products, the best course of action is to discontinue use and if necessary, consult your medical practitioner to establish whether you have experienced an irritation or an allergy.
What payments are accepted?
We currently accept major international credit cards (Visa, MasterCard & American Exress) and PayPal. We have plans to set up an online store in Alibaba's T-Mall and Taobao so that our Chinese customers can make purchases through the major Chinese payment platforms!
Where do you deliver to?
The Alkemist delivers to almost every country in the world! For your peace of mind, we use renown global courier DHL for all our intertional deliveries. For more information on shipping and charges, visit our Shipping & Returns section.
How do I track my order?